The Refund Policy sets out the rules governing returns, withdrawal from agreements, and related consumer rights concerning products and services offered by TRASA3.
The Refund Policy sets out the rules governing the return of products or services by customers. It specifies the conditions, deadlines and return procedure, including any applicable costs and requirements concerning the condition of returned goods.
In accordance with the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), a buyer who is a consumer within the meaning of Article 22¹ of the Polish Civil Code has the right to withdraw from a sales agreement without giving any reason within 14 calendar days from the date of delivery of the goods or provision of the service. To meet the deadline, it is sufficient to send the withdrawal statement before the expiry of the withdrawal period. A return form for goods/services is available upon contact with technical support.
Withdrawal from the agreement is made by submitting a statement of withdrawal, in particular by using the relevant form and sending it through any means of distance communication, including:
by e-mail to: info@trasa3.pl
in writing to: ul. Żwirki i Wigury 9/2, 81-393, Gdynia, Poland
by completing the relevant form when contacting technical support
The Seller shall promptly send the consumer confirmation of receipt of the statement of withdrawal from the sales agreement to the e-mail address provided by the consumer.
The consumer has the right to withdraw from the agreement without incurring costs, except for:
additional costs incurred by the consumer as a result of choosing a method of delivery other than the standard delivery method offered by the Seller;
the direct costs of returning the goods (the costs of sending the goods back).
The right to withdraw from a distance sales agreement referred to above does not apply to the consumer in relation to agreements:
for the provision of services, where the trader has fully performed the service with the consumer’s express consent and the consumer was informed before the service began that, once the service had been fully performed by the trader, the consumer would lose the right to withdraw from the agreement;
where the price or remuneration depends on fluctuations in the financial market which are beyond the trader’s control and which may occur before the expiry of the withdrawal period;
where the subject of the performance is a non-prefabricated item manufactured according to the consumer’s specifications or intended to satisfy the consumer’s individualized needs;
where the subject of the performance is an item that deteriorates rapidly or has a short shelf life;
where the subject of the performance is an item supplied in sealed packaging which cannot be returned after the packaging has been opened for reasons of health protection or hygiene, if the packaging was opened after delivery;
where the subject of the performance consists of goods which, after delivery and by their nature, become inseparably combined with other goods;
where the consumer expressly requested the trader to visit them for the purpose of carrying out urgent repairs or maintenance; if the trader additionally provides services other than those requested by the consumer, or supplies goods other than replacement parts necessary to carry out the repair or maintenance, the consumer retains the right to withdraw from the agreement with respect to those additional services or goods;
where the subject of the performance consists of audio or visual recordings or computer software supplied in sealed packaging, if the packaging was opened after delivery;
for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements, and agreements concluded by way of a public auction;
for the supply of digital content which is not supplied on a tangible medium, where performance has begun with the consumer’s express consent before the expiry of the withdrawal period and after the trader informed the consumer that, as a result, the consumer would lose the right to withdraw from the agreement.
If the consumer exercises the right to withdraw from the agreement, the consumer is required to return the goods to the Seller without undue delay and no later than within 14 (fourteen) days.
The consumer may also return the goods by handing them over for collection to a person authorized by the Seller, provided that the above-mentioned deadlines are observed. To meet the deadline, it is sufficient to send the goods back before the expiry of the relevant period.
The consumer bears the direct costs of returning the goods (shipping costs) and should choose a method of return that ensures that the goods reach the Seller in an undamaged condition.
The consumer is liable for any reduction in the value of the goods resulting from handling the goods in a manner exceeding what is necessary to establish their nature, characteristics and functioning.
No later than 14 days from the date on which the Seller receives the consumer’s statement of withdrawal from the agreement, the Seller shall refund all payments received from the consumer, including the costs of delivery of the goods, subject to the exceptions stated above. The Seller shall make the refund using the same method of payment that the consumer used for the original transaction, unless the consumer has expressly agreed to another method of refund that does not involve any costs for the consumer.
If the Seller has not offered to collect the goods from the consumer, the Seller may withhold the refund until the Seller has received the returned goods or until the consumer has provided proof of having sent them back, whichever occurs first. The return address for the goods shall be agreed with technical support.
A condition for accepting a complaint is the presentation by the Client of proof of purchase of the goods (a fiscal receipt or VAT invoice).